Return &
refund policy.
Clear guidance for returns and refunds on MIRQVORA™ boutique dolls and plush companions.
Care beyond
the checkout.
This policy explains return eligibility, requests, shipping responsibility, refunds, product issues, and cancellation requests for purchases made through mirqvora.com.
Return window
Eligible MIRQVORA™ products may be returned within 30 calendar days after confirmed delivery.
Please contact us within this period to begin a return request.
Return eligibility
For standard returns, the item should generally be unused and in original condition, including original components, accessories, packaging where reasonably possible, and relevant order information.
For doll sets, plush sets, or bundled products, please include all supplied pieces, such as outfits, shoes, removable accessories, display stands, or companion items where included.
These requirements do not limit your rights if an item arrives damaged, defective, incorrect, incomplete, or materially different from its description.
How to request a return
Before sending any item back, email service@mirqvora.com with your order number, the product you wish to return, the reason for your request, and photos or videos where relevant.
Our team will review the information and provide the next steps.
Return address
Do not send returns to our registered business address unless customer support specifically instructs you to do so.
After your request has been reviewed and approved, MIRQVORA™ will provide the appropriate return address and shipping instructions.
Return shipping costs
Preference-based returns: For eligible change-of-mind returns unrelated to product issues, customers are generally responsible for return shipping.
Product or fulfillment issues: If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, MIRQVORA™ will provide an appropriate solution.
Return inspection
Returned products may be inspected after receipt to confirm applicable return conditions.
MIRQVORA™ will review the item condition and included components before completing an eligible refund.
Refund
timing.
Original payment method · 5–10 business days
After an approved returned item is received and inspected, eligible refunds are issued to the original payment method.
MIRQVORA™ refund processing generally takes 5–10 business days. Your bank or payment provider may require additional time for the credit to appear.
Damaged or incorrect orders
If a doll, plush companion, or included component arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact MIRQVORA™ as soon as reasonably possible.
Include your order number and supporting photographs or videos where appropriate.
We will review the issue and arrange a reasonable replacement, refund, or return solution based on the circumstances.
Order cancellation
To request cancellation, email service@mirqvora.com promptly after placing your order.
MIRQVORA™ will make a reasonable effort to honor requests received before fulfillment begins.
Cancellation cannot be guaranteed once fulfillment or shipment has started.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
Need help with
a return?
For return or refund questions, please include your order number when contacting MIRQVORA™ customer support. This helps our team review your request.
Contact customer support ↗Returns &
contact details.
For a return or refund question, use the information below to contact our customer support team.