Frequently asked
questions.
Helpful details about our boutique dolls and plush companions, orders, shipping, tracking, returns, refunds, and customer support. A little guidance to help you find what you need.
Our store
& orders.
Get to know MIRQVORA™, explore our little world of characters, and find helpful information about placing an order.
Little characters, thoughtfully chosen.Who operates MIRQVORA™?
MIRQVORA™ is owned and operated by Wuhan Manglu Special Technology Co., Ltd.
The registered business address is 1-2 floors of Buildings 1 and 2, No. 16 and 17, Lanling Village, Yiyuan Street, Jiang'an District, Wuhan City, Hubei Province.
What does MIRQVORA™ offer?
MIRQVORA™ offers boutique dolls and plush companions with expressive faces, distinctive silhouettes, charming details, and thoughtfully composed colors.
Our collection is presented through The Doll Edit, The Plush Edit, and The Gifting Edit. Product pages include available details such as materials, dimensions, included accessories, age guidance, and care instructions.
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods, or unusually high order volume, processing may take up to 5 business days.
Can I cancel my order?
Please contact us as soon as possible to request cancellation before fulfillment begins. Once fulfillment has started, cancellation cannot always be guaranteed.
Email service@mirqvora.com with your order number and the email address used at checkout.
On its way
to you.
Information about estimated delivery, checkout shipping charges, and tracking your purchase.
A little anticipation. A helpful update.How long does delivery take?
For supported U.S. destinations, estimated shipping transit time is generally 10–15 business days after dispatch. Processing time is separate from shipping time.
How much does shipping cost?
Available shipping methods and applicable charges are calculated and displayed during checkout before payment is completed.
Will I receive tracking information?
Once an order has been dispatched, available tracking information will normally be sent by email or provided through the applicable tracking method.
After-purchase
care.
Find the next step for a return request, a refund, or a concern about your delivery.
Thoughtful support for your purchase.What is the return window?
Eligible products may be returned within 30 calendar days after confirmed delivery.
How do I request a return?
Email service@mirqvora.com with your order number, the item you wish to return, the reason for your request, and photos or videos where relevant.
Please wait for return instructions before sending any item back. The registered business address is provided for company identification; use the return address supplied by our customer service team for an approved return.
Who pays return shipping?
For preference-based returns, customers are generally responsible for return shipping.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, MIRQVORA™ will provide an appropriate solution.
How long do refunds take?
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected. Your payment provider may require additional time to complete the transaction.
What if my item arrives damaged or incorrect?
Please contact our support team with your order number and clear photos or videos. After reviewing the issue, we will provide an appropriate replacement, refund, or return solution.
If an accessory or component listed as included is missing, please identify it when contacting our team.
Still have a
question?
For questions about an existing purchase, please include your order number and the email address used during checkout. This helps our team locate your order and review your request.
Email customer support ↗Business &
contact details.
Questions about a doll, a plush companion, or an order? Use the information below to reach the MIRQVORA™ customer support team.